TY - BOOK AU - Boyne,George A. AU - Entwistle,Tom TI - Public service improvement: theories and evidence SN - 9780199545476 (hbk.) AV - JF1351 350 As3 2010 PY - 2010/// CY - Oxford, New York PB - Oxford University Press KW - Public administration KW - Strategic planning KW - Leadershipages KW - Organizational effectiveness N1 - Includes index; Includes bibliographical references and index ER -