TY  - BOOK
AU  - Graffigna,Guendalina
AU  -  Candelieri,Antonio
AU  - Barello,Serena
AU  -  Liberati,Elisa Giulia
AU  -  Archetti,Francesco
AU  -  Riva,Giuseppe
AU  -  Graffigna,Guendalina
AU  - Graffigna,Guendalina
AU  -  Galuppo,Laura
AU  -  Provenzi,Livio
AU  -  Gorli,Mara
AU  -  Savarese,Mariarosaria
AU  -  Barello,Serena
AU  -  Triberti,Stefano
AU  - Triberti,Stefano
TI  - Patient Engagement: A Consumer-Centered Model to Innovate Healthcare 
SN  - 9783110452440
AV  - R727.42 .P3855 2015
U1  - 150 23
PY  - 2015///]
CY  - Warsaw, Berlin : 
PB  - De Gruyter Open Poland, 
KW  - Health services administration
KW  - Patient participation
KW  - Psychology
KW  - Social sciences (General)
KW  - PSYCHOLOGY / Applied Psychology
KW  - bisacsh
N1  - Frontmatter --; Contents --; Introduction --; Innovating Healthcare in the Era of Patient Engagement: Challenges, Opportunities & New Trends --; Giving (Back) a Role to Patients in the Delivery of Healthcare Services: Theoretical Roots of Patient Engagement --; Modelling Patient Engagement in Healthcare: Insight for Research and Practice --; Positive Technology for Enhancing the Patient Engagement Experiences --; Engaging Users to Design Positive Technologies for Patient Engagement: the Perfect Interaction Model --; Evaluating Patient Engagement and User Experience of a Positive Technology Intervention: The H-CIM Case --; Engagement-sensitive Decision Making: Training Doctors to Sustain Patient Engagement in Medical Consultations --; Caregiver Engagement in the Neonatal Intensive Care Unit: Parental Needs, Engagement Milestones, and Action Priorities for Neonatal Healthcare of Preterm Infants --; The Role of Caregivers in the Elderly Healthcare Journey: Insights for Sustaining Elderly Patient Engagement --; Hospital Innovations in the Light of Patient Engagement. Insights from the Organizational Field --; List of Figures --; Index; Open Access
N2  - Patient engagement should be envisaged as a key priority today to innovate healthcare services delivery and to make it more effective and sustainable. The experience of engagement is a key qualifier of the exchange between the demand (i.e. citizens/patients) and the supply process of healthcare services. To understand and detect the strategic levers that sustain a good quality of patients' engagement may thus allow not only to improve clinical outcomes, but also to increase patients' satisfaction and to reduce the organizational costs of the delivery of services. By assuming a relational marketing perspective, the book offers practical insights about the developmental process of patients' engagement, by suggesting concrete tools for assessing the levels of patients' engagement and strategies to sustain it. Crucial resources to implement these strategies are also the new technologies that should be (1) implemented according to precise guidelines and (2) designed according to a user-centered design process. Furthermore, the book describes possible fields of patients' engagement application by describing the best practices and experiences matured in different fields
UR  - https://doi.org/10.1515/9783110452440
UR  - https://www.degruyter.com/isbn/9783110452440
UR  - https://www.degruyter.com/cover/covers/9783110452440.jpg
ER  -