Level of satisfaction of employees in international business machines (IBM) at Commonwealth, Quezon City Mary Grace S. Catchillar [et....al]

Undergraduate Thesis Bachelor of Science in Business Administration Major in Human Resources Management
University of Rizal System, Rodriguez, Rizal 2012

This study aimed to know the Level of Job Satisfaction of Employees in International
Business Machine (IBM) at Commonwealth, Quezon City. Job Satisfaction is an attitude, the
clcarly distinguish the objects of cognitive evaluation which are affect emotion, beliefs and
behaviors employee's
attitudes will form
towards their jobs by taking into account our feelings,
our belief and our
behaviors. There were One
Hundred (100)
Respondents,
specifically; Seventy
(70) Agent, Ten (10) Supervisor, Three (3) Manager, Five (5) Team coach and Twelve (12)
Other Positions. It was conducted during the first semester of School year 2011- 2012. The study
used Descriptive
mnethod. This
method of research is a
fact- finding study
with adequate and
acurate
interpretation of
objectives. The
researchers used
the
Questionnaire
Checklist which
was presented and validated by the experts. It utilized Questionnaire Checklist.
For the statistical treatment of Data,
Frequency, Percentage Distribution and Ranking
We ued to determine the profile of the respondents. Mean was used to know the Leve of lob
You sent
Ssaisactio on the boctits d sorvices, woking cOndiuon and human relations of he
pkoyee, Computed vaue was utitizod to kaow the significant difference on the levet of job
saixctica o0 the benetits and services, working condition and humars relation of IBM
cORding o the pofle of the respondents.
The inthings shewed that fifty two (52) respondents are female and forty eight (48) ae
ale E egars to their age, most emplovees ages ranged from 23-32 and aove m
Seqcyt os or 68.0 percent. In terms of civil status majority of employees were ang
ae yeiey ot 70 or 70.0 percent. In tems of length of service, 50 employees 50.0 perce
ha been in the organization from lyear below.
On the level of job satisfaction in terms of benefits and services of the employees it Was
caiegorized as satisfactory.
As to perceive satisfied of the employees when they are group according to their profile it
was found out that age, length of service and position, could affect the perception of the
nspodents except sex and civil status.
In line with the above findings and conclusions the researchers recommended the
oliowing
The Company should continue think of techniques in boosting their employees work
isacsion. They should know the importance of having these factors affeciing satistacion of
agloyees. They should continue integrity to their work for their companies have been very
flartive sd eAicient in attending their needs so that progress for both company and employe.
The Empluyees should be aware of the benefits and services they received, They shoud
rloris their j sending their salary.
The Seudenis shonuld len the laws and regulations Nganding conpensation.