Advising in austerity : reflections on challenging times for advice agencies / edited by Samuel Kirwan.

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Introduction / Samuel Kirwan, John Clarke, Morag McDermont and Alison Kite - Part one - Introduction ; Case study one: 'Lucy': the barriers to accessing advice / John Clarke and Samuel Kirwan - A reflection on Case study one: The barriers to accessing advice / Sue Evans, John Clarke and Samuel Kirwan - Citizens advice in austere times / Morag McDermont, John Clarkes and Samuel Kirwan - The advice continuum: how to satisfy the competing demands of clients and funders. An interview with Gail Bowen-Huggett / Gail Bowen-Huggett, Samuel Kirwan and John Clarke - The shift to digital advice and benefit services: implications for advice providers and their clients / Jennifer Harris, John Clarke and Samuel Kirwan - Part two - Introduction ; Case study two: 'Laura': the effect of fees upon the employment tribunal process / Morag McDermont - A reflection on Case study two: Laura and the effect of fees / Michael Ford QC and Morag McDermont - The costs of justice: barriers and challenges to accessing the employment tribunal system / Nicole Busby and Morag McDermont - Justice and legal remedies in employment disputes: adviser and advisee perspectives / Eleanor Kirk and Morag McDermont - Precarity and 'austerity': employment disputes and inequalities / Adam Sales and Morag McDermont - Part three - Introduction / John Clarke and Samuel Kirwan - Case study three: 'Brian': an unrepresented claimant / John Clarke - A reflection on Case study three: 'Brian' / Joe McGlade, John Clarke and Samuel Kirwan - Power and legality in benefits advice / Alison Kite, John Clarke and Samuel Kirwan - Getting from the story of a dispute to the law / Emily Rose, John Clarke and Samuel Kirwan - "Advice on the law but not legal advice so much": weaving law and life into debt advice / Samuel Kirwan and John Clarke - Reflections on advising in austerity / John Clarke and Samuel Kirwan.

Available Open Access under CC-BY-NC licence. In a world dominated by austerity politics and policies, Advising in austerity provides a lively and thought-provoking account of the conditions, consequences and challenges of advice work in the UK, presenting a rare and rich view of the world of advice giving. Based on original research it examines how advisors negotiate the private troubles of those who come to Citizens Advice Bureaux (CAB) and construct ways forward. Exploring how advisors are trained, the strong contributor team reflect on the challenges facing Citizens Advice Bureaux in the future, where austerity will ensure that the need for advice services increase, while funding for such services declines.

Includes bibliographical references and index.

English.

JSTOR Books at JSTOR Open Access