Managing service operations / Bill Hollins, Sadie Shinkins.

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TextProducer: London : Thousand Oaks, CA : Sage Publications, 2006Description: xii, 299 pages : illustrations ; 25 cmContent type:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Foreign Books	Tanay College Library Reserve Section	Non-fiction	TS155 H726 2006 (Browse shelf(Opens below))	Available		URSTAN-N2196

2010 reprint

Includes bibliographical references (pages [289]-296) and index.

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