Working the phones : control and resistance in call centres / Jamie Woodcock.
Material type:
TextSeries: Wildcat (Pluto Press)Publisher: London : PlutoPress, 2017Copyright date: ©2017Description: 1 online resource (200 pages)Content type: - text
- computer
- online resource
- 1786800144
- 9781786800145
- 9780745399089
- 0745399088
- 9781786800152
- 1786800152
- HE8789.G7 W66 2017eb
| Item type | Current library | Call number | Status | Date due | Barcode | |
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E-Book
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JSTOR Open Access Books | Available |
Based on author's PhD thesis.
Includes bibliographical references (pages 165-193) and index.
Print version record.
A Marxist investigation into the forms of resistance occurring in the UK call centre today.
1. Introduction, p.1 -- 2. Working in the Call Centre, p.34 -- 3· Management, p.60 -- 4· Moments of Resistance, p.97 -- 5· Precarious Organisation, p.118 -- 6. Conclusion, p.148.
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