IT service management :
IT service management : support for ITSM foundation exam / Ernest Brewster...[and three others]. - Third edition. - United Kingdom : BCS Learning and Development Limited, ©2016. - xxiii, 201 pages : illustrations ; 24 cm.
Includes index.
9781780173184
Information technology--Management.
Support service (Management).
Computer technical support.
Information services industry.
T58.5 / .I46 2016
Includes index.
9781780173184
Information technology--Management.
Support service (Management).
Computer technical support.
Information services industry.
T58.5 / .I46 2016