Status of customer service among admission offices in private senior high schools at Montalban Rizal/ (Record no. 82102)

MARC details
000 -LEADER
fixed length control field 05139nam a22002537a 4500
003 - CONTROL NUMBER IDENTIFIER
control field URS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250218193136.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number LG 221.R59
Item number .St2978 2023
245 ## - TITLE STATEMENT
Title <a href="Status of customer service among admission offices in private senior high schools at Montalban Rizal/">Status of customer service among admission offices in private senior high schools at Montalban Rizal/</a>
Statement of responsibility, etc Jercelyn D. Pruta...[et.al.]
300 ## - PHYSICAL DESCRIPTION
Extent xii, 85 leaves
Other physical details Illustrations,
Dimensions 28cm
336 ## - CONTENT TYPE
Source rda content
Content type term text
337 ## - MEDIA TYPE
Source rda media
Media type term unmediated
338 ## - CARRIER TYPE
Source rda carrier
Carrier type term volume
502 ## - DISSERTATION NOTE
Dissertation note Undergraduate Thesis
Degree type Bachelor of Science in Office Administration
Name of granting institution University of Rizal System, Rodriguez, Rizal<br/>
Year degree granted 2023
520 ## - SUMMARY, ETC.
Summary, etc The objective of this study was to identify the Status of Customer Service<br/>among Admission Offices in Private Senior High Schools at Montalban Rizal using the Service Quality Dimensions. The researchers used a Quantitative Approach in collecting information and Methodological Triangulation to strengthen the findings. The respondents of this research were Grade 11 and Grade 12 Accountancy, Business, and Management Strand (ABM) students from the 2 different Private Senior High Schools located at Montalban Rizal. This study utilized frequency and rank, mean and F test to treat the Quantitative Data and Thematic Analysis for the Qualitative Data.<br/>The findings are summarized as follows: The majority of the respondents<br/>were female (F=74, %=58.3). In terms of age range were 18 years old or below (F=78, %=61.4). Regarding year level, grade 11 had the largest frequency (F=72,<br/>%=56.7). In the implementation of the Status of Customer Service Among Admission Offices in Private Senior High Schools at Montalban, Rizal, has been<br/>assessed in terms of the given dimensions with the Level of Expectations and<br/>Level of Perceptions. The assessed given dimensions in terms of Level of<br/>Expectations' was verbally interpreted as High' (M=3.82). Meanwhile, the<br/>assessed given dimensions in terms of Level of Perception' was verbally interpreted as 'Moderate' (M=3.1).<br/>Combining these two scores, were the Final Status of Customer Service<br/>among Admission Offices in Private Senior High Schools at Montalban, Rizal and<br/>it is calculated (M=3.46) which is also interpreted as 'High', The Status of Customer Service among Admission Offices in Private Senior High Schools at<br/>Montalban, Rizal, is indeed considered 'High'.<br/>The analysis revealed a significant difference in "Responsiveness" based on age, indicating that age influences this aspect of customer service. However, age did not have a substantial impact on other customer service attributes such as Reliability, Assurance, Empathy, and Tangibles. Additionally, no significant differences were found when respondents were grouped by sex and year level.<br/>Based on the findings of the study, the following conclusions arrived. Most<br/>Senior High School students are teenagers, and among the five strands, including Accountancy, Business, and Management (ABM), a notable number of female students in ABM at private senior high schools in Montalban, Rizal,<br/>implies potential variations in how each gender perceives customer service at<br/>admission offices. Understanding these distinctions is crucial for improving<br/>services for both genders. Understanding these distinctions can lead to<br/>improvements in services for both genders. The ABM students in private senior<br/>high school experience a good and consistently high quality of customer service in these admission offices. Students expect a lot from school admission offices<br/>especially the customer services, the private senior high school meet the<br/>expectations of the students. The study reveals a significant difference between<br/>age and "Responsiveness" in customer service at private senior high school<br/>admission offices in Montalban, Rizal. This emphasizes that maturity affects the<br/>customers expectations and perceptions. However, there is no notable difference in customer service experiences when respondents are categorized by sex and year level. With the cited conclusions and findings of the study, the following overall recommendations are presented: School Office Administration can<br/>continue creating and giving quality services to students where students continue appreciate and gave a positive feedback on the services. Admission Office<br/>Administrator can build good relationships with the students; give their best on<br/>giving services and allowing them to receive good feedback from students.<br/>Students can continue giving feedback on school admission services to inform the staff about the quality of service provided. Future researchers can use this<br/>study as a reference for investigating workload issues, selection, optimization,<br/>and compensation strategies. They may also explore various dimensions in<br/>assessing service quality within administration office
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term Customer service
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Dano, Ricaella G.
Relator term Researcher
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Nodalo, Reina Marie J.
Relator term Researcher
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Tuba, Joesin Shaina
Relator term Researcher
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name De Castro, Jackie C.
Relator term Researcher
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Inarda, Analyn V.
Relator term Adviser
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Theses and dissertations
Holdings
Withdrawn status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
  Library of Congress Classification   Not For Loan Rodriguez College Library Rodriguez College Library Undergraduate Theses 02/17/2025   LG 221.R59 .St2978 2023 URSROD-UGT-OA-0836 02/17/2025 1 02/17/2025 Theses and dissertations

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