Graduate Study Thesis Master in Public Administration University of Rizal System, Rodriguez, Rizal 2022

This study aimed to determine the training needs, prospects and challenges of non-teaching personnel of the University of Rizal System (URS) that would make them competent and ready to function effectively and efficiently in performing their respective job assignments using quantitative and qualitative methods. The study was conducted to 152 respondents who were randomly selected. The researcher used descriptive survey design through the survey questionnnaire checklist. Further, descriptive qualitative was used to determine the prospects and challenges there were ten (10) non-teaching personnel who were purposively selected for an interview.

The instrument used was adopted from the University Human Resource Office and approved by the experts. Results gathered were analyzed through appropriate statistical treatment SPSS version 25 software.

Results revealed that the Non-Teaching Personnel of the University of Rizal System are dominated by female, and in their early adulthood, productively engaged with fresh knowledge and exceptional motivation; generally came from two larger campus Tanay and Morong Campuses. With respect to the current position withheld figuratively were holding an Administrative Aide I position having a salary grade 1 in accordance with the position based on the minimum salary range implemented by the national government. Relatively conformed with the nature of appointment that mostly were contractual who undertake a specific work or job for a limited period not to exceed one year and majority doesn't have any civil service eligibility.

The trainings and seminars needed by the non-teaching personnel of the University of Rizal System based on the results of the assessment, for the Personal and Professional Effectiveness, the first five (5) main priority for level 1 are Clerical-Secretarial Development Course, Managing Change, Policies and Procedures on Appointments, Making Productive Meetings and Powerful and Managing Performance while for level 2 are Public Service Ethics and Accountability. Managing People with Flexibility, Seminar/Workshop on Administrative Justice, Managing Change and Policies and Procedures on Leave Administration. For the Communication Skills category, the first choice is Effective Oral Communication, Approaches to Effective Oral Communication and the Phonemic/Phonetic Skills Development. Category for Writing Skills Development, Effective Written Communication ranked number one (1) followed by Approaches to Effective Writing. Information and Communication Technology Skills, ranked number one (1) is IT related Training Course/Seminars, Web Development and followed by Graphic Design. Technical Skills, Computer Hardware Services got the ranked number as one (1), then, Building Wiring Installation ranked as number two (2) and followed by Agriculture Related Seminar ranked as number 3.

With regards to the results on the different perspectives of the non-teaching personnel of the University of Rizal System on prospects and challenges they encountered in their respective jobs, the research came up with the following themes with the different prospects as to increase employee motivation, hardworking and flexibility, task and work detailed-oriented and career advancement. The different challenges are dealing with people (co-workers and clients), volume of works and lack of staff. Based on the findings, the following conclusions are arrived at: (1) Slow personnel promotion due to lack of civil service eligibility growth. hinders professional (2) Office administration nature of work is imperative designing training programs in achieving employee efficiency, and would be beneficial to the organization. (3) Trainining needs assessment helps develop employees and organizational knowledge.

skills, and abilities to identify areas of need. (4) The prospects are manifestation of the non-teaching personnel expectations about their jobs, hence, common challenges encountered are barriers that can caused or reason(s) for ineffective performance and demotivation of employees.