TY  - BOOK
AU  - Futrell,Charles
TI  - Fundamentals of selling: customers for life through service 
SN  - 9780071220804
AV  - HF 5438.25 .F87 2011
PY  - 2011///]
CY  - New York
PB  - McGraw-Hill Irwin
KW  - Selling
N1  - Includes bibliographical references (pages 627-652) and index
ER  -