Whiteley, Richard C. <br/><br/>The customer-driven company:  moving from talk to action Richard C. Whiteley  - Reading, MA:  Addison-Wesley Publishing,  1991 <br/><br/>Includes bibliographical references and index. <br/><br/><label>ISBN: </label>0201570904 <br/><br/><label>LC Class. No.: </label>HF5415.5  / W56 1991