TY  - BOOK
AU  - Whiteley, Richard C.
TI  - The customer-driven company: moving from talk to action
SN  - 0201570904
AV  - HF5415.5 W56 1991
PY  - 1991///
CY  - Reading, MA
PB  - Addison-Wesley Publishing
N1  - Includes bibliographical references and index
ER  -