Arora, K.C.,  2006- <br/><br/>Total quality management : K.C. Arora.  - New Delhi :  S.K. Kataria and Sons,  ©2006.  - 1316 pages :  illustration ;  24 cm <br/><br/><label>ISBN: </label>818574999X <br/><br/><label>LC Class. No.: </label>HD 62.15  / A769