Ford, Robert C. <br/><br/>Total quality management for hospitality and tourism /  Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.  - [Philippine edition]  - Singapore :  Cengage Learning Asia,  2012  - 522 pages ;  24 cm. <br/><br/> Includes index. <br/><br/><label>ISBN: </label>9789814352611 <br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management.<br/>Hospitality industry--Customer services.<br/><br/><label>LC Class. No.: </label>TX 911.3 .M27  / F755 2012