TY  - BOOK
AU  - Ford,Robert C.
AU  - Sturman,Michael C.
AU  - Heaton,Cherrill P.
TI  - Total quality management for hospitality and tourism / 
SN  - 9789814352611
AV  - TX 911.3 .M27 F755 2012
PY  - 2012///
CY  - Singapore
PB  - Cengage Learning Asia
KW  - Hospitality industry
KW  - Management
KW  - Customer services
N1  - Includes index
ER  -