Camp, Robert C.,  1935- <br/><br/>Business process benchmarking : finding and implementing best practices / Robert C. Camp.-  - Milwaukee, Wis. :  ASQC Quality Press,  [1995]  ©1995  - xxi, 464 pages :  illustrations ;  24 cm <br/><br/>Includes bibliographical references (pages 407-422) and index. <br/><br/><label>ISBN: </label>0873892968 (acidfree, recycled paper) <br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management)<br/><br/><label>LC Class. No.: </label>HD62.15  / .C345 1995