TY  - BOOK
AU  - Baluyot, Michael Bhobet B.
TI  - Quality service management in tourism and hospitality / 
SN  - 9786214063321
AV  - FIL TX 911.3 .B198 2021 
PY  - 2021///
CY  - Manila, Philippines
PB  - Mindshapers
KW  - Tourism -- Management
KW  - Hospitality industry -- Management
N1  - Includes bibliographical references
ER  -