Lisch, Ralf <br/><br/>Measuring Service Performance  Practical Research for Better Quality  - England  Gower Publishing  ©2014  - 193 pages.,:  25 cm. <br/><br/><label>ISBN: </label>9781472411914 <br/><br/><label>Subjects--Topical Terms: </label><br/>Service Industries--Evaluation<br/>Quality Control<br/>Performance Technology<br/><br/><label>LC Class. No.: </label>HD9980.5  / .L57 2014