TY  - BOOK
AU  - Lisch, Ralf
TI  - Measuring Service Performance: Practical Research for Better Quality
SN  - 9781472411914
AV  - HD9980.5 .L57 2014
PY  - 2014///
CY  - England
PB  - Gower Publishing
KW  - Service Industries
KW  - Evaluation
KW  - Quality Control
KW  - Performance Technology
ER  -