| 000 | 00855nam a22002657i 4500 | ||
|---|---|---|---|
| 003 | URS | ||
| 005 | 20220117150925.0 | ||
| 008 | 160808b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9789814352611 | ||
| 050 | 0 | 0 |
_aTX 911.3 .M27 _bF755 2012 |
| 100 | 1 | _aFord, Robert C. | |
| 245 | 1 | 0 |
_aTotal quality management for hospitality and tourism / _cRobert C. Ford, Michael C. Sturman, Cherrill P. Heaton. |
| 250 | _a[Philippine edition] | ||
| 264 | 1 |
_aSingapore : _bCengage Learning Asia, _c2012 |
|
| 300 |
_a522 pages ; _c24 cm. |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aHospitality industry _xManagement. |
|
| 650 | 0 |
_aHospitality industry _xCustomer services. |
|
| 700 | 1 | _aSturman, Michael C. | |
| 700 | 1 | _aHeaton, Cherrill P. | |
| 942 |
_2lcc _cF |
||
| 999 |
_c16042 _d16042 |
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