IMPLEMENTATION OF CUSTOMER RELATIONS AT RURAL BANK OF MONTALBAN, RIZAL Amay Joy C. Lladner; Rachell Ann R. San Jose; Larry 0. Tubale

Undergraduate Thesis Bachelor of Science in Business Administration University of Rizal Systems, Rodriguez, Rizal 2011

This study endeavored to determine the Implementation of Customer Relations at Rural Bank of Montalban, Rizal, the importance of it why it was being implemented This also provides informations on how the employees of the two Rural banks give emphasize on the importance of having good customer relations. Customer Relations is the proper handling, dealing, approaching and communicating of an employee to the customer. It was conducted during the first semester of school year 2010-2011. The respondents of the study were the twenty (20) employees and two hundred fifty (250) clients of the Rural Bank from San Jose and Manggahan branches. This study utilized the Descriptive method in describing the Customer Relations as perceived by the Rural Bank in Montalban, Rizal. The descriptive method of the research is a fact-finding study vith adequate and accurate interpretation of objectives. It utilized Questionnaire Checklist as a data gathering instrument