Leadership and organizational culture of Philippines business bank in Caloocan city calendar year 2016 Crystal Joy B. Esmundo, Claricann N. Gadian, Florenzo Joseph O. Galendez

Thesis BSBA-HRDM University of Rizal System, Binangonan 2017

includes bibliographical references

This study aimed to determine the leadership and organizational culture of Philippine Business Bank as perceived by the employees during the Calendar Year 2016. The respondents were the forty-two percent of 524 employees of Philippine Business Bank in Caloocan City. Descriptive method of research was used. A validated questionnaire checklist was also utilized as the instrument in gathering data and basis for finding out the difference between the personal profile of the respondents and their perception on the Leadership and Organizational Culture of Philippine Business Bank Employees in Caloocan City. Different statistical treatment such as frequency and percentage distribution were used to determine the profile of the respondents in terms of age, sex, civil status, highest educational attainment, status of employment, department assigned and length of service. Mean and Standard Deviation were used to determine respondents' perception on the leadership and organizational ulture of Philippine Business Bank in Caloocan City. Based on the findings of the study, the following conclusions were formulated: Most of the respondents belong to early adulthood or 33-40 Years old, mostly female and married. Majority of them were college graduate with a length of service ranging from five Years and above. Most of them were regular employees under the Accounting Management and Lending Group. With regards to the respondents' perception in terms of Leadership, Philippine Business Bank often "Has active and knowledgeable managers and supported by top management" with weighted mean of 3.85, while in terms of Organizational Culture, the Philippine Business Bank often "Practices acceptance and appreciation for organizational change" with a weighted mean of 3.76. There were no significant differences on the respondents' perception on the Leadership and Organizational Culture of Philippine Business Bank in Caloocan City when grouped according to their profile in terms of age, sex, civil status, highest educational attainment, status of employment, department assigned and length of service. Based on the findings formulated, the following recommendations are hereby offered: The management should implement effective interaction at all levels with their clients and employees through training of frontline employees in answering inquiries for clients efficiently and by setting customer service culture within the organization. Treat the employees as how you treat your clients to keep them motivated and feel appreciated because a motivated employee yields to a good productivity. Reward the employees if they perform well and provide good compensation package to retain potential employees. The management should also often practice the openness of employees' initiative to increase their productivity rate.