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Problems met and coping mechanisms of office managers on the behaivior of their personnel/ GLAIZA E. ENCINARES, CARINA E. ERMINO, MONNICA T. LORENZO [and] JESSICA G. RUIZ

By: Contributor(s): Material type: TextPublication details: 2018Description: viii, 70 leaves illustrations, 28cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
Subject(s): LOC classification:
  • LG 221. R59 .En16 2018
Dissertation note: Undergraduate Thesis Bachelor of Science in Office Administration Major in Office Management University of Rizal System, Rodriguez, Rizal 2018 Summary: The objectives of this study is to know the problems met and coping mechanisms of the department managers on the behavior of their personnel in National Food Authority (Central Office). The researchers used the descriptive method with qualitative approach in gathering data to answer the objectives of the study. They formulated the guide questions for individual interview with the department managers. On the profile of the respondents in terms of age 56-60 got the highest frequency of 7 or 58.33 percent and age 50-55 got the lowest frequency of 1 or 8.33. You sent percent. On the problems met with regard to employee's behavior: In terms of, Attendance, the reasons are heavy traffic situations, lack of fare, family problems and sickness. They are not aware on attendance policy and some of them are habitually absent and habitually late. With regard to insubordination, the employees are not interested in doing their job because it is not the work that suit to them, they have misunderstanding with the department manager and lastly they are not obeying the instructions because they hate or they don't like their bosses. On desertion of post, the problems met they encountered is on personal matter such as they need to go to the hospital; they are leaving because they need to picked up their child from school. Thus they leave without permission and pass slip. On excessive tardiness, the reasons are the work load pending deadlines, work pressure and they don't have self-discipline. On misuse and mishandling company property and equipment, secret usage of internet connection or open their Facebook even though they know that they have work to finish. On the coping mechanisms of the department managers in terms of attendance, they remind them about the ethical standard and attendance rules and policy and motivate them giving recognition or compensate their effort. On insubordination, they are open minded to accept the suggestion and opinions of their employees to have harmonious relationship. On desertion of post, they remind them to get permission to the department heads and filed a pass slip. On excessive tardiness, they have time management to avoid stress in work and You sent have self-discipline. Lastly on misuse and mishandling of company property and equipment give actions first reprimand them second give a warning they will issue a memo and last they are suspended for being irresponsible to use the equipment improperly. Based from foregoing, it is concluded that the most of the department managers in NFA are matured enough to handle the behavior of their personnel. The problems encountered on the behavior of the personnel came from various reasons whether it is personal or professional. The department managers settled the problems that they encountered, however, written policy are seldom impose. In view of conclusions drawn, the following recommendations are hereby offered; Department Managers may encourage them to be transparent in all aspect and should be socialized to their employees. Employees should be interested in their work and must be clear to them the company policy to avoid conflict. Future Researchers may undertake similar study related on this research work using different sets of variables.
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Theses and dissertations Rodriguez College Library Undergraduate Theses LG 221. R59 .En16 2018 (Browse shelf(Opens below)) 1 Not For Loan URSROD-UGT-OM-1030

Undergraduate Thesis
Bachelor of Science in Office Administration Major in Office Management
University of Rizal System, Rodriguez, Rizal
2018

The objectives of this study is to know the problems met and coping mechanisms of the department managers on the behavior of their personnel in National Food Authority (Central Office).
The researchers used the descriptive method with qualitative approach in
gathering data to answer the objectives of the study. They formulated the guide
questions for individual interview with the department managers.
On the profile of the respondents in terms of age 56-60 got the highest
frequency of 7 or 58.33 percent and age 50-55 got the lowest frequency of 1 or
8.33.
You sent
percent.
On the problems met with regard to employee's behavior: In terms of, Attendance, the reasons are heavy traffic situations, lack of fare, family problems and sickness. They are not aware on attendance policy and some of them are
habitually absent and habitually late. With regard to insubordination, the employees are not interested in doing their job because it is not the work that suit to them, they have misunderstanding with the department manager and lastly
they are not obeying the instructions because they hate or they don't like their bosses. On desertion of post, the problems met they encountered is on personal matter such as they need to go to the hospital; they are leaving because they need to picked up their child from school. Thus they leave without permission and pass slip. On excessive tardiness, the reasons are the work load pending deadlines, work pressure and they don't have self-discipline. On misuse and mishandling company property and equipment, secret usage of internet connection or open their Facebook even though they know that they have work
to finish.
On the coping mechanisms of the department managers in terms of attendance, they remind them about the ethical standard and attendance rules and policy and motivate them giving recognition or compensate their effort. On insubordination, they are open minded to accept the suggestion and opinions of their employees to have harmonious relationship. On desertion of post, they remind them to get permission to the department heads and filed a pass slip. On excessive tardiness, they have time management to avoid stress in work and
You sent
have self-discipline. Lastly on misuse and mishandling of company property and equipment give actions first reprimand them second give a warning they will issue a memo and last they are suspended for being irresponsible to use the equipment improperly.
Based from foregoing, it is concluded that the most of the department
managers in NFA are matured enough to handle the behavior of their personnel.
The problems encountered on the behavior of the personnel came from various
reasons whether it is personal or professional. The department managers settled the problems that they encountered, however, written policy are seldom impose.
In view of conclusions drawn, the following recommendations are hereby offered; Department Managers may encourage them to be transparent in all aspect and should be socialized to their employees. Employees should be interested in their work and must be clear to them the company policy to avoid
conflict. Future Researchers may undertake similar study related on this
research work using different sets of variables.

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